Workforce Analyst - Melbourne, Victoria Australia - 21182

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Job #: 21182
Title: Workforce Analyst
Job Location: Melbourne, Victoria - Australia
Employment Type:
Salary: $100,000.00 - $135,000.00 - Australian Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO


One of our Clients is a well known name in financial services with a loyal client base spanning over 50 years.  Due an innovative transformation project across the customer experience centre, we have an immediate opening for an experienced Workforce Planning Specialist, working across 2 contact Centres, totalling circa 110+ FTE. This role will involve insourcing the Contact centre and creating the WFM function



This role is working in a greenfield site and will be a strategic manager of projects and implementation of a new workforce planning system while developing processes to streamline the efficient running of workforce planning.  Ideally we are looking for someone with experience in telephony systems, running forecasting and scheduling as well as workforce optimisation in an omni-channel contact centre environment.  


The role is a full time position and will report Directly to the Customer Experience Director.  This is a stand alone role initially but will grow into a team management position as the transformation program evolves.

The culture of the business is an inclusive, flexible and innovative one with endless scope to progress and importantly, have your ideas heard and experience respected.   

What's in it for you?
Besides an attractive salary, and an amazing working culture, you will also get the opportunity to work with some of the most engaged and innovative professionals in the financial services sector.
The position will grow and develop into a leadership role incorporating your experience and ideas. The sky’s the limit for your career aspirations.


We are looking for the successful person to have the following


Skills & Experience


  • 5 years+ working in a workforce planning role
  • Experience forecasting, scheduling and planning workforce across an omni-channel contact centre
  • Proven experience working with telephony systems
  • Ability to develop workforce optimisation stragegy and communicate effectively with internal and external stakeholders.
  • Project Management, design and delivery experience