Technical Service Manager - Flooring Systems - 1693 - Roselle, Illinois United States - 43500

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JOB DESCRIPTION

Job #: 43500
Title: Technical Service Manager - Flooring Systems - 1693
Job Location: Roselle, Illinois - United States
Remote Job: Unknown
Employment Type:
Salary: contact recruiter for details
Other Compensation: Bonus
Employer Will Recruit From: Nationwide
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


Technical Service Manager - Flooring Systems - 1693 - IL

15% year end bonus - 2020 is the best year they've had in 55 years!

Can work remotely anywhere in the Chicago area.

Great benefits

Culture fit is important, they want someone who will listen well, team player

JOB DESCRIPTION

  • The Technical Service Manager will be managing a client base located in the Chicago area. 
  • Specifically they will be traveling 60% of the time to customer locations to evaluate product failures for their flooring applications. 
  • They will be troubleshooting why the product failed, whether it was an installation issue, product failure issue, or something else. 
  • The TSM will also be responsible for training their customer base on their products for installation and anything else related to those flooring applications. 
  • The other 40% of their time will be spent working remotely from home or in the office handling technical customer service issues to determine if the client's issue can be resolved over the phone or if TSM needs to travel to their location. 
  • Candidate can live anywhere in the Chicago metro area. 
  • There are no direct reports so don't get too focused on the manager title.

QUALIFICATIONS

MUST HAVE:
5+ years of experience technical support for construction applications/products
Experience troubleshooting & diagnosing customer issues
Experience training customers 
Strong customer facing experience 
Ok with 60% travel
AS degree (preferably technical)

NICE TO HAVE:
Experience with concrete coating
experience with resinous flooring product application
Dur-A-Flex flooring applications
Project management experience
BS in Engineering, Chemical, technical, or any BA/BS (technical preferred)

Education:
University - Associate's Degree/Graduate Diploma/2 Years