Applications Support Engineer - Syracuse, New York United States - 36590
Applications Support Engineer
Syracuse, New York - United States
$75,000.00 - $100,000.00 - US Dollars - Yearly
Employer Will Recruit From:
WHY IS THIS A GREAT OPPORTUNITY?
Room for growth
In this role you will be responsible for providing firmwide support by responding to and resolving issues with off-the-shelf, on-premise, and SaaS applications used by all firm employees. Functions include but are not limited to installing, improving, and maintaining new and existing applications.
Maintain the lifecycle of all off-the-shelf software used at the firm including, but not limited to:
Maintain licensing and configuration documentation for all applications and vendors
Schedule and perform regular updates on all existing applications as recommended or required by the software vendors
Perform security patching in collaboration with the Security and Infrastructure Team
Serve as a Subject Matter Expert for the Firm’s off-the-shelf applications, providing advanced application support and coordinating assistance with software vendors for troubleshooting problems and resolving issues.
Evaluate the current state of applications, identify aspects which could be improved and recommend changes
Create test plans for applications and coordinate plan execution and issue resolution for major system upgrades
Bachelor’s Degree or equivalent experience required
8+ years’ related IT experience
Proven ability to diagnose and solve problems within applications, by working with third party vendors or using appropriate tools and techniques
Experience with Microsoft 365 programs including Exchange Online, Azure, Active Directory, Group Policy Objects and software deployment tools