Bilingual Customer Service Representative - Mississauga (Erin Mills / Western Business Park), Ontario Canada - 35497



JOB DESCRIPTION

Job #: 35497
Title: Bilingual Customer Service Representative
Job Location: Mississauga (Erin Mills / Western Business Park), Ontario - Canada
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Regional
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


Benefits

Paid time off

RESP matching

Great location

Great environment

Job stability

JOB DESCRIPTION

The Bilingual Customer Service Representative will be responsible for all aspects of the order process, including order processing, invoicing, returns, and order follow-up.  In addition, responsibilities include intake and processing of Quality Complaints and general inquiries.  All of this is done while providing exceptional customer service and customer relationship management.

  • Accurately entering and/or verifying (EDI) customer orders
  • Liaising with Third Party Warehouse regarding order shipments
  • Responding to customer questions and/or reports regarding delivery times and product availability
  • Daily invoicing of all orders
  • Logging, researching, and resolving shipment issues
  • Issuing Return Material Authorization numbers and subsequent credits for returned products
  • Facilitating product recall or withdrawal process
  • Responding to inquiries regarding product information, complaints, and educational and promotional materials from internal and external stakeholders in a timely fashion
  • Analyzing and rectifying customer concerns using established procedures
  • Ensuring that a professional attitude and demeanor are conveyed during all communication with both internal and external customers
  • Participating in projects as assigned by the Customer Service Manager

 

QUALIFICATIONS

  • Bilingual (French/English) with excellent oral and written communication
  • 2 years’ experience in data entry / order desk.  Customer service experience is an asset
  • University degree/College diploma in relevant field of study
  • Data Entry skills with exceptional accuracy and attention to detail
  • Must be able to manage and prioritize multiple tasks and meet deadlines
  • Organization skills / time management
  • Strong problem solving
  • Strong computer skills: Word and Excel; SAP experience is an asset
  • Ability to work independently, and also be a strong team player
  • Follows corporate SOPs and departmental procedures
  • Analytical with critical thinking skills  
  • Oral and written communication    
  • Accountability 
  • Strong sense of urgency and initiative
  • Results driven
  • Customer focus (internal & external)
  • Ability to interact well with internal stakeholders.

Education:
University - Bachelor's Degree/3-4 Year Degree

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