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|Title:||Bilingual Lab Equipment / Software Technical Support Specialist|
|Job Location:||Toronto, Ontario - Canada|
|Salary:||contact recruiter for details|
|Other Compensation:||benefits, bonus after 1 year|
|Employer Will Recruit From:||
may relo from QC
Our Toronto client is an international company developing and selling biological kits/ detection systems for human medical disorders.
Most of these detection kits run on automated lab equipment, controlled by IT software and hardware.
Presently they require a bilingual (French/English) technical support/FSE specialist with experience performing installations, providing technical and backup support activities, and this must include a strong IT / hardware / software support background..
Based in Toronto, with responsibility for all of Canada. Some travel.
Overall technical support for complex diagnostic laboratory instrumentation. Installations, software support, technical and backup support, calibration, repairs, maintenance, replacement, warranty services.
Direct contact between vendors and end-users.
Training, acting as a resource for solving operational and technical problems.
Warehousing spare parts for emergency use.
Adopting and setting up optimal strategies for high quality service.
BS or MS biomedical engineering, engineering, or engineering technology certification (e.g. EET).
*****Strong IT / software baclground.
Must have proven history working with medical laboratory equipment in Canada or the USA. Service/customer orientation.
Job predominantly from Mississauga office with occasional travel across Canada.
Any knowledge of biology, immunology, microbiology, molecular biology in vitro diagnostics helpful.
*****Excellent English and French oral and written communication skills.
May consider newbilingual grad with strong instrumentation and IT skills.
University - Bachelor's Degree/3-4 Year Degree