Bilingual Lab Equipment / Software Technical Support Specialist - Toronto, Ontario Canada - 21962

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JOB DESCRIPTION

Job #: 21962
Title: Bilingual Lab Equipment / Software Technical Support Specialist
Job Location: Toronto, Ontario - Canada
Employment Type:
Salary: contact recruiter for details
Other Compensation: benefits, bonus after 1 year
Employer Will Recruit From: Local
may relo from QC
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


  Our Toronto client is an international company developing and selling biological kits/ detection systems for human medical disorders.

Most of these detection kits run on automated lab equipment, controlled by IT software and hardware.

Presently they require a bilingual (French/English) technical support/FSE specialist with experience performing installations, providing technical and backup support activities, and this must include a strong  IT / hardware / software support background..

Based in Toronto, with responsibility for all of Canada. Some travel.

JOB DESCRIPTION

ROLE:

Overall technical support for complex diagnostic laboratory instrumentation. Installations, software support, technical and backup support, calibration, repairs, maintenance, replacement, warranty services.

Direct contact between vendors and end-users.

Training, acting as a resource for solving operational and technical problems.

Warehousing spare parts for emergency use.

Adopting and setting up optimal strategies for high quality service.

QUALIFICATIONS

REQUIREMENTS:

BS or MS biomedical engineering, engineering, or engineering technology certification (e.g. EET).

*****Strong IT / software baclground.

Must have proven history working with  medical laboratory equipment in Canada or the USA. Service/customer orientation.

Job predominantly from Mississauga office with occasional travel across Canada.

Any knowledge of biology, immunology, microbiology, molecular biology in vitro diagnostics helpful.

*****Excellent English and French oral and written communication skills.

May consider newbilingual  grad with strong instrumentation and IT skills.

 

Education:
University - Bachelor's Degree/3-4 Year Degree