Director of Customer Delivery - Chicago, Illinois United States - 36043

JOB DESCRIPTION

WHY IS THIS A GREAT OPPORTUNITY?

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Director of Customer Delivery 

Work with a rapidly scaling SaaS company and a diverse team unified by a common purpose: to enable more advanced mobile technology options safely and efficiently in the workplace. We are looking for an experienced leader to develop and grow a team that is charged with accelerating the deployment of the Platform from the sale through revenue recognition and full deployment. The Director of Customer Delivery will work with all departments in the organization to refine, improve and accelerate the deployment process and will lead the team of project managers who are responsible for the end-to-end deployment of the Company’s SaaS platform.

JOB DESCRIPTION

The Director of Customer Delivery manages a team of experienced professionals responsible for the following:

• Platform deployment, including hardware, software, and configuration to administrators, management, and end-users
• Coaching/training customers’ administrators of those systems
• Managing multiple and simultaneous customer deployments
   

The Director of Customer Delivery will:

• Ensure that project implementation standards are established and upheld
• Receive, evaluate and assign implementation projects to project managers
• Oversee and provide support to multiple implementation projects at one time
• Review external client requests with the team members
• Work with other technical and R&D teams to escalate approved requests and have them implemented to meet customer expectations
• Be involved in pre-sales discussions and aid with scoping of custom requests
• Works with executive management to define team goals and ensures that team members’ goals and overall team goals are met
• Accountable for the overall KPIs (i.e. speed to revenue, NPS, etc.) related to the onboarding of new customers from signing to full deployment

 

 

 

QUALIFICATIONS

The Director of Customer Delivery must have:

• Demonstrated experience in growing and developing a team of Project Managers
• Experience with large scale SaaS Implementations for external enterprise customers
• Experience and savviness to directly influence external customers to meet desired project and deployment milestones in a timely manner.
• The ability to work well with end-users and C-Level executives as well as excellent written and verbal communication skills
• 3-5 years of service as an individual contributor managing large projects and implementations
• 5+  years in  similar management role(s) working with Enterprise level customers
• Demonstrated experience scaling a team in a startup environment
• Bias for action and consistently challenges the status quo
• Excellent organizational skills and project management fundamentals.
• PMP certification is *desired*.

Education:
None