Field Service Engineer – Mechatronic - North Branford, Connecticut United States - 36852

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Job #: 36852
Title: Field Service Engineer – Mechatronic
Job Location: North Branford, Connecticut - United States
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Local
Relocation Paid?: NO


Join this global company!  Strong benefit package with room for growth! Overtime likely along with a laptop, cell phone, company credit card, tool box, and either a rental car or company fleet vehicle for customer site visits.


The role of the Field Service Engineer is to provide professional service and support customers by performing field service. This includes machine installation, commissioning, startup, training end users, repairs, remote assistance (via portal and or phone), preventative maintenance and production support when not traveling. The Field Service Engineer will work within the guidelines, and will follow the established procedures.

The Field Service Engineer will work within the guidelines, and will follow the established procedures.
Hours: M-F, 8:00 am - 12:00 pm and 12:30 pm - 4:30 pm – Overtime likely

Travel: This position requires up to 85% travel. Frequently travel is outside the local area and overnight within the following locations: commutable to North Branford, CT
Responsibilities: Support and Service of Pharmaceutical Packaging Equipment Core duties and responsibilities include the following:

• Install new equipment, insuring all components and assemblies are properly integrated
• Maintain equipment and work area in a clean and orderly condition
• Conduct repairs under sterile conditions using aseptic technique
• Follow prescribed and standard safety regulations
• Application support to meet customer expectations
• Provide phone support/customer service and on-site troubleshooting and repair
• Prepare service reports to document activities
• Identify and coordinate parts required for repair with customer and service department
• Suggest / recommend spare parts / corrective actions, providing written service call reports to service department / customers
• Travel to North American customer sites, complete drug, alcohol and safety testing per individual client requirements
• Travel to German headquarters for training and factory acceptance testing of new machinery with customers (when borders re-open)
• Keep accurate records of all hours logged, inventory parts used, and services performed
• Perform other and related duties as assigned, directed or within the scope of overall responsibilities


• Must have a valid driver's license, current passport, and a clean MVR
• Advanced mechanical and pneumatic skills
• Prior experience with automation industrial machines is required
• Experience with robotics is a plus
• Knowledge of FDA regulated pharmaceutical manufacturing environments
• Current and/or recent experience as a traveling field service engineer/service technician
• Ability to read and interpret drawings, diagrams, schematics and machine specifications
• Hands-on experience troubleshooting and repairing mechanical and electrical devices
• Proven ability to use voltmeter, oscilloscope and hand tools
• Ability to creatively and independently solve technical problems
• Ability to troubleshoot program logic automation, servo’s, profibus, canbus, device net, Ethernet, sensors actuators
• PLC programming (Siemens S7, Jetter and Allen Bradley Control Logix)
• Proficiency with PC, Microsoft Word, Excel, SharePoint, Siemens NX7 teamcenter engineering software
• Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized
• Good health and physical ability is necessary to enter aseptic clean rooms
• Good understanding of cGMP requirements, change control, gown qualification
• Availability for substantial travel within North America and Germany (when borders re-open)