Genesys Engineer - Melbourne, Victoria Australia - 21181

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Job #: 21181
Title: Genesys Engineer
Job Location: Melbourne, Victoria - Australia
Employment Type:
Salary: $120,000.00 - $160,000.00 - Australian Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO


Our client is a Contact Centre solution provider and Systems Integrator offering a range of Cloud Based Contact centre solutions to Tier 1 companies across Australia. They are seeking a Genesys Engineer that to provide pre-sales support in solution architecture and design, for 100+ FTE Customer contact centre sites. They seek strong Genesys experience and client facing skills and experience


Working with a leading name in frontline technology, our client is spearheading a multi-million dollar program across Australia. We are looking for experienced Genesys Engineers with over 5 years experience to join forces with us to provide our clients with solutions to their often complex needs.
This position will focus on the implementation, support and upgrade of Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions. Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required. You will be working in a team as well as individually to offer your ability and breadth of experience within a call centre environment. As is often the case with contract roles,  you may be required to work on your own in a challenging and fast paced environment.  Your ability to trouble shoot, and provide corrective actions to resolve issues would be an advantage.
You will also be required to work closely with the client offering support and detailed reports and updates on the system. Strong communication skills are essential. Our c


To be considered for this role you will be expected to have the following skills/experience:

  • Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work experience;
  • 5 years + of related software development experience;
  • Genesys Framework 8.x, Genesys Voice Platform, Genesys Routing etc; and
  • Contact centre systems architecture and design. 

University - Bachelor's Degree/3-4 Year Degree