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|Title:||Genesys Support Engineer|
|Job Location:||Melbourne, Victoria - Australia|
|Salary:||$80,000.00 - $100,000.00 - Australian Dollars - Yearly|
|Employer Will Recruit From:||Local|
Our client is a Contact Centre solution provider and Systems Integrator offering a range of Cloud Based Contact centre solutions to Tier 1 companies across Australia. They are seeking a Genesys Support Engineer that to provide front line support on several leading Companies in Australia. There are 2 roles, 1 could be permanent on 1 site, the other a "floater" to work across various clients.
Working with a leading name in frontline technology, our client is spearheading a multi-million dollar program across Australia. We are looking for experienced Support Engineers with over 1-2 years experience to join forces with us to provide our clients with solutions to their often complex needs.
This position will focus on the supporting a range Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions. Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required. You will be working in a team as well as individually to offer your ability and breadth of experience within a call centre environment. As is often the case with contract roles, you may be required to work on your own in a challenging and fast paced environment. Your ability to trouble shoot, and provide corrective actions to resolve issues would be an advantage.
You will also be required to work closely with the client offering support and detailed reports and updates on the system. Strong communication skills are essential.
To be considered for this role you will be expected to have the following skills/experience:
University - Bachelor's Degree/3-4 Year Degree