Genesys Support Engineer - Melbourne, Victoria Australia - 21184



JOB DESCRIPTION

Job #: 21184
Title: Genesys Support Engineer
Job Location: Melbourne, Victoria - Australia
Employment Type:
Salary: $80,000.00 - $100,000.00 - Australian Dollars - Yearly
Employer Will Recruit From: Local
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


Our client is a Contact Centre solution provider and Systems Integrator offering a range of Cloud Based Contact centre solutions to Tier 1 companies across Australia. They are seeking a Genesys Support Engineer that to provide front line support on several leading Companies in Australia. There are 2 roles, 1 could be permanent on 1 site, the other a "floater" to work across various clients. 

JOB DESCRIPTION

Working with a leading name in frontline technology, our client is spearheading a multi-million dollar program across Australia. We are looking for experienced Support Engineers with over 1-2 years experience to join forces with us to provide our clients with solutions to their often complex needs.
 
This position will focus on the supporting a range Genesys components in the enterprise which include self-service, voice, multimedia, routing, and reporting solutions. Experience deploying, configuring, integrating and supporting a breadth of Genesys products is required. You will be working in a team as well as individually to offer your ability and breadth of experience within a call centre environment. As is often the case with contract roles,  you may be required to work on your own in a challenging and fast paced environment.  Your ability to trouble shoot, and provide corrective actions to resolve issues would be an advantage.
 
You will also be required to work closely with the client offering support and detailed reports and updates on the system. Strong communication skills are essential. 

QUALIFICATIONS

To be considered for this role you will be expected to have the following skills/experience:

  • Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work experience;
  • 1-2 years of IT Support experience, providing Level 1 & 2 support to customers, including supporting Contact Centre technologies (Npting this is for a specialist solution, not purely 1-2 level tasks)
  • Previously been working on-site, with good "soft skills" to manage customers expectations

Education:
University - Bachelor's Degree/3-4 Year Degree

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