Head of Banking Operations, Neobank - Los Angeles, California United States - 33162


Job #: 33162
Title: Head of Banking Operations, Neobank
Job Location: Los Angeles, California - United States
Employment Type:
Salary: contact recruiter for details
Other Compensation: equity options
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable


Our client is a neobank that offers socially-conscious and sustainable banking services and investment products, so that their customers can do good things in the world while earning and growing their money. They donate 10% of every dollar to their customers charities that help Americans who are in need of assistance to build a better life. Giving back to the community is at the heart of their mission.


Our client is a well funded VC-backed neobank focused on green initiatives that align with the values of their environmentally conscious customers. They offer financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. They are looking for a Head of Banking Operations to oversee the day-to-day functions of the bank's financial products and continue to deliver world class customer experiences. As the Head of Banking Operations, 

You will:

  • Lead and develop the people and process within the bank's established, high-functioning banking operations team
  • Work effectively with business units to identify, analyze, and mitigate internal and external risks to support sustainable growth
  • Successfully execute strategies, resolve issues, and provide support on all operational matters throughout Aspiration
  • Ensure customer experience with banking operations is exceptional and aligned with customer-centric values
  • Provide leadership and direction in the areas of banking operations, compliance, banking risk management.
  • Develop a robust, world class process framework that contributes to effective iterative improvement of customer outcomes, efficiency and risk mitigation





You bring:

  • An advanced degree (JD, MBA, MA/MS) strongly preferred
  • 10 years of fintech or banking operations experience includign banking compliance, financial institution operations or risk management functions, with at least 5 years of experience in managing complex projects and teams
  • CRCM, CAMS and CFE certifications are strongly preferred but not required
  • Broad knowledge of financial services industry, particularly in fintech, broker-dealers and neobanks
  • Demonstrated ability to lead and improve diverse, remote teams into succesful outcomes strongly preferred
  • An ability to communicate complex issues and manage key senior-level relationships with executive management peers, core business partners, and provide credible support and gravitas when needed during regulatory examinations
  • Technical knowledge of payment networks with the ability to make critical, timely decisions about their implications
  • Experience working with operations management to create and manage long-term goals, budgets, and operations plan
  • Expert knowledge in operational performance and financial risk metrics with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred
  • Developing new programs and processes to support the strategic direction of the organization
  • Working with operations management to create and manage long term goals, budgets and operating plan


Strong competitive salary + equity; comprehensive healthcare plan; 401K & unlimited vacation time

University - Master's Degree


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