IT Support Engineer - Massachusetts United States - 46152

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Job #: 46152
Title: IT Support Engineer
Job Location: Massachusetts - United States
Remote Job: Unknown
Employment Type:
Salary: $80,000.00 - $150,000.00 - US Dollars - Yearly
Other Compensation: Yes
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable


Exceptional opportyunity for an exceptional candidate...!

Great benefits and company perks!


Add to the IT knowledge base with clear/concise/detailed entries.

Administrate and help manage the ITSM system.

Collaborate with IT Team.

Create and test new images for Windows and Mac Operating Systems.

Create and/or maintain end-user documentation on procedures and how-tos.

Create Linux accounts and manage groups, home directories, and access.

Creation and administration of Active Directory user accounts.

Help in maintaining scanners, copiers and workstations.

Identify, research and resolve technical issues for users in a positive manner.

Maintain an accurate inventory of hardware and software licenses.

Minor off hours duties/on-call hours as necessary.

Order software and hardware for users and maintain a stockage objective for general consumption items.

Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.

Provide efficient and effective first line of support for local, remote and mobile staff.

Provision new computers for employees.

Provision phones and voicemail boxes (mobile and office).

Support summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete.

Support the IT Team with duties as necessary to include server, user and network administration.

Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting.

Treat every issue as an opportunity to educate the end-user.

Other duties as assigned.


*** You must be a US Citizen with the ability to obtain a Security Clearance

3+ years applicable experience

Experience in supporting operating systems including Windows 10, Linux, and Mac OSX

Experience in supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)

Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired

Intermediate Active Directory skills, capable of managing user accounts, printers and other resources

Security Clearance preferred, otherwise must be able to obtain one


Who You Are::

Excellent problem solving, time management and organizational skills; ability to prioritize work and meet customer demands and deadlines.

Exceptional customer service, interpersonal skills, and desire to learn. Self-motivated with strong analytical, diagnostic, and troubleshooting skills.

Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company.

University - Bachelor's Degree/3-4 Year Degree