Oracle HR/OTL Analyst -- Remote - Ephrata, Pennsylvania United States - 45194


Job #: 45194
Title: Oracle HR/OTL Analyst -- Remote
Job Location: Ephrata, Pennsylvania - United States
Remote Job: Unknown
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Nationwide
Relocation Paid?: NO


We are one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. We design lasting solutions in the buildings, transportation, energy, water and environment markets. We have more than 12,000 employees in over 200 offices across the U.S.

We want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. 


We are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. e!

This Opportunity

Be involved in projects with our IT Business Systems Team and be a part of a growing organization that meets our client’s objectives and solves their challenges. We are seeking an Oracle HR/OTL Analyst for our Ephrata, PA office or remotely.

Your Impact

  • Manage and support the integrity of the Oracle HR and OTL applications 
  • Lead consultations with business and IT teams on activities related to projects and applications
  • Leads and supports the development and maintenance of project plans for all enhancements and solutions
  • Works with other third-party vendors, application development, data services, client services, engineering applications staff as appropriate to determine and resolve problems 
  • Creates and ensures detailed documentation are to be included in knowledge base of incidents and known problem resolutions 
  • Ensures SLAs are met for applications support and work with the agreed processes and standards
  • Certifies documentations are clear and updated on the key processes as relevant
  • Confirms clear focus on completing all activity within the performance standards agreed with the customers
  • Ensures that testing of solutions is accurate and all testing is documented properly
  • Lead and/or work as a member of a team to ensure operational readiness of applications required to WSP’s business
  • Lead and/or work collaboratively with individuals and teams across the firm to troubleshoot and resolve both 3rd party and custom developed application issues




Required Qualifications

  • 7+ years related experience with Oracle Applications (version R12 or higher)
  • Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field
  • Strong organizational skills, attention to detail and technical judgment
  • Experience and creativity in troubleshooting software application problems
  • Experience in SQL programming language 
  • Experience with Help Desk ticketing systems such as Service Now or SBM (Team Track)
  • Experience managing multiple tasks & priorities to meet deadlines
  • Experience in collection and documentation of business requirements and the transfer of those requirements into a sound technical solution
  • Able to diagnose and solve technical or process issues and evaluate impact on business. Able to provide alternative solutions as required
  • Able to solve complex problems using interpolative thought processes, an orderly approach to decision making, and recognizing similarities in past situations
  • Influences others to gain support, and actively works to implement improvements in issue resolution processes
  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures.
  • Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.

Preferred Qualifications

  • Assist in the development, implementation, and testing of applications software
  • Assist in the analysis of project proposals; identify potential problem areas, and recommend optimum approaches for project path, utilizing specific area of technical expertise
  • Identify, prioritize, resolve, document, and communicate technical and operational issues related to internal software applications
  • Work collaboratively with individuals across the organization to troubleshoot and resolve both 3rd party and custom developed application incidents
  • Maintain high client satisfaction through successful and timely resolution of technical and operational incidents
  • Demonstrate a willingness to engage with end users in a highly professional and helpful manner
  • Estimate issue resolution times through both independent analysis as well as collaboration with other team members
  • Improve the overall quality and completeness of application documentation and support procedures
  • Clearly document all incidents and the steps taken to resolve the incidents




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