Quality Manager - Cleveland, Ohio United States - 18540

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Job #: 18540
Title: Quality Manager
Job Location: Cleveland, Ohio - United States
Employment Type:
Salary: $110,000.00 - $135,000.00 - US Dollars - Yearly
Other Compensation: 10% bonus 4 weeks PTO
Employer Will Recruit From: Nationwide
great relo package from anywhere in the US
Relocation Paid?: Yes


Growing company SE of Cleveland, Ohio is looking for a Quality Engineer. This company offers 4 weeks PTO, 10% bonus, great benefits and a comprehensive relocation package.

They also offer career growth and are a division of a 4 billion dollar company so potential is not limited to this location.


POSITION SUMMARY The Quality Assurance Manager is responsible for leading quality achievement and ongoing and sustainable quality performance improvement for 2 business units  by using a Total Quality Management combined with Six Sigma approach. This position also fulfills the role of Management Representative under AS9100 requirements.

ESSENTIAL RESPONSIBILITIES ? Demonstrates Company values and shares the organizational commitment to ensuring quality products and processes. ? Develops organizational and technical strategies, executes business plans, policies, and procedures that create a culture of quality orientation and drive continuous improvement throughout the organization. ? Establishes, monitors, and ensures the maintenance of the Quality System (Business Management System - BMS) and communication of, and adherence to, quality goals and objectives throughout the organization. ? Manages a Quality staff (directly and indirectly) that is responsible for evaluating and ensuring that products and processes comply with customer contract requirements, engineering requirements, company procedures and regulatory requirements as applicable, root-cause problem solving, defining corrective actions and implementing and identifying/establishing new technologies for monitoring and/or producing improved quality products. ? Develops and maintains staffing requirements and structure for the Quality Department including selection, training/cross training, ongoing performance management (including corrective action and termination of employment), performance appraisal process, and employee development and career progression; promotes employee engagement and satisfaction and leverages skills and abilities to achieve high performance. ? Through regular and collaborative interaction with sales, product development engineering, process engineering, manufacturing, and other departments establishes quality standards that meet or exceed customer expectations, and plans, administers, and approves procedures and work instructions for all quality assurance areas in accordance with the Quality System (BMS).

? Reviews and approves external/customer-provided quality specifications and ensures corresponding internal procedures are updated, communicated, and followed accordingly, as well as responding to any customer requests for related information. ? Develops, monitors, and evaluates quality metrics, including scrap (in detail by category, dollar value, percentage, etc.) and first time quality, and takes action as needed to improve. Provides results via regular and ad hoc reporting to appropriate parties and uses/leads the use of statistical based metrics and approaches for quality improvements. ? Oversees control of non-conforming product processes: Non-Conforming Report (NCR – internal), Return Material Authorization (RMA – external/customer), ensuring timely resolution including root cause/corrective action to prevent recurrence, FAI Quality Coordinator, and Airbus Quality Liaison (or may serve in this role). Approval of RMAs for credit up to the specified limit of the Schneller process. ? Manages the Corrective Action Response (CAR) and preventive action programs. ? Leads root-cause analysis projects using data-driven methodologies such as Define, Measure, Analyze, Improve, Control (DMAIC) or 8D, with urgency and bias for action toward time sensitive results. Application of technical tools appropriate for the various business units is required for problem solving (e.g. for polymer/chemistry analysis and characterization techniques; for electrical/mechanical appropriate testing techniques). ? Develops and maintains mutually beneficial relationships and partnerships with customers, suppliers, and regulatory agencies (such as FAA) as applicable to the quality assurance function to achieve customer satisfaction goals, and to ensure compliance and deliverables are met. ? Leads, directs, and manages all AS9100, ISO9001, customer audits, and other applicable quality requirements ensuring timely and sustainable closure of any findings. Performs internal and supplier/subcontractor quality audits as needed to prevent quality issues and assure product quality and adherence to customer requirements and internal policies. ? Ensures incoming through outgoing products meets testing requirements, while assuring that test methods are appropriate and are in compliance with customer and regulatory needs. ? Supports Business Unit Team structure through proactive collaboration and support of business goals, including participation as a Business Unit Team member or support of their staff in such roles, if requested/required.


WORK EXPERIENCE ? 10 years’ experience in a manufacturing operation (with polymer/plastic based products) in a quality assurance role with a minimum of 5 years’ management-level experience effectively managing AS9100,ISO9001, and another applicable quality systems, including managing performance development of a staff of professional engineers as well as technicians and operators.

? Successful experience with influencing/leading a culture toward quality orientation and continuous improvement. ? Proven success applying lean manufacturing, Six Sigma, and formal analysis/problem-solving techniques.

? Experience designing, implementing, and conducting Internal and Supplier/Subcontractor quality audits. 4

? Must have experience (2+ years) in using in a variety of analytical characterization techniques (e.g. optical microscopy, scanning electron microscopy, infrared spectroscopy, x-ray fluorescence, particle size analysis, physical property testing) and the ability to understand analogous testing methods for electrical lighting based products for solving significant quality problems.

? Product quality management experience with polymer based composition and demonstrated ability to manage electrical/mechanical engineered products.


? Minimum BS/BA degree in chemistry, polymer science, polymer Engineering or related field with significant knowledge in polymer materials based products and the ability to understand manage quality of electrical/mechanical engineered products.

? In depth knowledge of Quality Management standards (e.g. AS9100 Rev D) and ability to effectively implement and maintain updates and revisions to standards.

? Ability to learn and apply knowledge of customer and regulatory requirements and new Company standards regarding the aviation and rail industries. Must have solid technical knowledge of products, processes and tools, such as formal root-cause analysis methods and corrective action systems (e.g. DMAIC, 8D, chemical analytical techniques for problem solving) to lead change with a collaborative and engaging approach that focuses on continuous improvement and sustainable change in quality; must have the skills to facilitate and lead quality improvement projects and workshops.

? Demonstrated expert in root-cause analysis using technical data, data mining, that lead to systematic and timely problem solving approach(es); effective change management skills.

? Demonstrated ability to lead, manage performance, professionally develop, leverage skills/abilities, and create high-performance with a group of engineers, technicians, and operators, including medium to large groups in multiple sites.

? Must have excellent communication (verbal and written) and interpersonal skills (collaboration, adaptability) to be able to convey position and drive change and improvement through influence throughout the organization and with customers and suppliers.

? Must have the ability to effectively manage competing priorities/activities and address issues of various types in a clear and timely manner to ensure prompt and sustainable resolution. This includes being a successful project and project portfolio manager.

University - Bachelor's Degree/3-4 Year Degree