ServiceNow Systems Administrator - Tampa, Florida United States - 19223

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JOB DESCRIPTION

Job #: 19223
Title: ServiceNow Systems Administrator
Job Location: Tampa, Florida - United States
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable

WHY IS THIS A GREAT OPPORTUNITY?


Newly created full-time (direct hire) position with growing retail company. Our client is new to using ServiceNow but it is taking off quickly within the company. This position offers competitive salary, annual bonus, comprehensive benefits, and opportunity for career growth. 

The Senior ServiceNow Systems Administrator provides support to end users in the organization about how to leverage various ServiceNow modules efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications for all internal customers, such as operations, development, and other business units. This role is also responsible for assisting in the design, delivery, and improvement of training programs and related courseware.

 

 

JOB DESCRIPTION

Responsibilities:

  • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Conduct research into software application products and services in support of development and purchasing efforts.
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Proficiency in requirements gathering and analysis, solution design, development task management, quality assurance and release management
  • Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal
  • Integrates ServiceNow with third-party tools
  • Effectively analyze and solve problems
  • Ability to work directly with internal (IT) and external clients
  • Collaborate effectively to develop solutions and handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption
  • Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible
  • Work closely with IT Support desk to ensure appropriate project documentation is available in the Transition book for each new initiative or enhancement release
  • Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting

QUALIFICATIONS

Requirements:

  •          3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
  • In-depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance
  • Working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal
  • Proficiency in requirements gathering and analysis, solution design, development task management, quality assurance and release management
  •  Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Hands-on experience integrating ServiceNow with external systems
  • Broad knowledge of programming languages and techniques, including JavaScript, HTML, CSS.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • ServiceNow Certified Administrator (or ability to achieve within three months) preferred
  • ITIL v3 Foundations certified preferred

Education:
None