Technical Service Manager, Asia Pacific - China - 35221

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Job #: 35221
Title: Technical Service Manager, Asia Pacific
Job Location: , - China
Employment Type:
Salary: contact recruiter for details
Employer Will Recruit From: Regional
Relocation Paid?: Negotiable


This demanding position is a hybrid between technical service and sales. Establishing strong relationships with customers, promoting company product range, and resolving technical issues at the customer site are a few of the key attributes this position requires.

Based in either Hong Kong/Shenzhen or Shanghai with strong language skills in English and Chinese are required with regular travels.


  • Station in either Hong Kong/Shenzhen or Shanghai.
  • Reporting to Director of Technology, Europe, dotted line to Business Director Asia Pacific.
  • Provide technical support to customers including company network of international Brokers.
  • Assist customers in setting machine parameters and tolerances on filling/wadding and induction equipment.
  • Analyze failed product performance and determine the root cause, both in the laboratory and on the filling lines.
  • Attend line trials and assist customers in achieving successful technical performance.
  • Compile extensive, factual, and detailed analysis reports on technical issue resolution.
  • Conduct training sessions with customers and Brokers concerning proper induction setup and seal evaluation, as well as general product training.
  • Provide technical support to Sales Managers and Brokers with main focus throughout Asia and Oceania.
  • Successful managing of customer relationship in technical matters to ensure their collaboration.
  • General troubleshooting and problem resolution at customer’s production lines.
  • Work closely with the sales team in the pre-sales stage to successfully complete commercial projects and new product introductions.
  • Participate and organize technical webinars.
  • Frequent travel will be required throughout Asia and Australasia. Some of this will be accompanying/supporting Sales Managers, some of this will be independent travel.


  • Graduate-level engineering or scientific background.
  • Working proficiency in Chinese, solid English language skills.
  • Experience working with Global multinational companies.
  • Experience of working with customers in Food, Beverage, Personal Care, Industrial and pharmaceutical sectors.
  • Experience working closely with an international sales team and managing technical sales projects through to completion.
  • Experience in dealing with quality complaints.
  • Ability to analyze data and write clear concise reports on application and quality issues.
  • Minimum 5 years’ experience working for a related packaging manufacturer, preferably technical packaging consumables, such as flexible and or ridged packaging.
  • Proficient in excel and statistical analysis tools.

University - Bachelor's Degree/3-4 Year Degree