Technical Support Engineer - Kwun Tong, Kowloon Hong Kong - 17104


Job #: 17104
Title: Technical Support Engineer
Job Location: Kwun Tong, Kowloon - Hong Kong
Employment Type:
Salary: $500,000.00 - $700,000.00 - Hong Kong Dollar - Yearly
Other Compensation: On Target Earning Bonus (70% Basic / 30% Bonus)
Employer Will Recruit From: Local
Relocation Paid?: NO


Since founded in 2000, our client has been building in-depth scenario-oriented application experience through solution design and innovation in the industry, thus assisting the upgrade into the digitalization of all industries. They have researched and self-developed nine product lines, including switches, routers, wireless, cloud data center, cloud class, security, gateways, IT management and authentication & accounting.


Globally our client is a company has 5 R&D Centre, 41 regional offices, 5,000+ talents, 5,000+ Channel Partners and operates in 30+ Countries


Our client’s innovation, invention and market share enable them to retain the # 1 and # 2 spot in the Enterprise Networking Equipment and Solution sector in China. They have been rapidly expanding globally taking advantage of the unending demand for Internetworking infrastructure in global emerging economies.



  1. Provide technical assistant and support to employer’s channel, system integration and distributor?
  2. Provide hi-touch technical assistant, support to Employer’s Key/VIP clients and close support collaborate with channel/system integration to service the account(s)/client(s)
  3. Develop Employer’s channel partner/system integration/distributor support skill by managing and conducting Post Sales technical training/workshop regularly
  4. Close collaborate with Employer’s 2nd Level (IBD TAC) support to address partner(s) and end customer support requests; 5. Provide necessary Inter-department/cross department POC, offer regional support service when necessary
  5. Collaborate with employer’s Beijing R&D team to conduct new product feature and POC tests, help to release to the global market
  6. Collaborate with Employer’s strategic business partner(s) [enterprise network software solution] to conduct POC
  7. Provide technical support to partners and end customers to promote jointly developed products solutions.



  1. Degree in Electrical, Electronic and/or Computer Engineering, higher degree desirable
  2. At least 5 years technical experience on sales support, maintain of enterprise network products (any of ) main stream vendors : Cisco Systems, Hewlett Packard Enterprise, Aruba, Ruckus, Hauwei Enterprise, Juniper Networks and working in system integration or value-add distributor
  3. Able to speak and write English fluently, SPEAKS CONVERSATIONAL MANDARIN NEEDED
  4. Technical skill on Switching, Routing, Wireless LAN, Network Orchestration/Integration are a must and additional skill on enterprise network software and server virtualization are added advantages;
  5. Certified professional with (any of) : CCNP/CCIE [Cisco Systems], ASE/Master ASE [HP Enterprise], Aruba Certified Mobility Professional (ACMP), HCNP/HCIE [Huawei Enterprise], JNCIP/JNCIE [Juniper Networks]
  6. Have good interpersonal skill and able to communicate in all level
  7. Open to Hong Kong Citizens only

University - Bachelor's Degree/3-4 Year Degree


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