Technical Team Lead - Binghamton, New York United States - 44736

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JOB DESCRIPTION

Job #: 44736
Title: Technical Team Lead
Job Location: Binghamton, New York - United States
Employment Type:
Salary: $60,000.00 - $70,000.00 - US Dollars - Yearly
Employer Will Recruit From: Regional
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


Growing Company

JOB DESCRIPTION

Responsibilities

  • Work closely with Service Coordinator as needed to appropriately resolve “field tickets” with remote resources.
  • Monitor dedicated dashboard to ensure Techs and Engineers are working and resolving tickets efficiently.
  • Work with Techs and Engineers to resolve escalated deficiencies in infrastructure by troubleshooting with them.
  • Mentor/Coach team members on technical issues as needed
  • Identify and provide solutions for trends that indicate a negative impact on your team’s effectiveness or efficiency to resolve tickets.

QUALIFICATIONS

Backgroud profile:

  • Industry-related experience as a Senior Engineer
  • 2 Professional certifications (e.g. CCNA, MCSE)
  • Solid background in network administration and architecture
  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. OSPF)

Education:
University - Associate's Degree/Graduate Diploma/2 Years