Trade Support Engineer - Chicago, Illinois United States - 36734



JOB DESCRIPTION

Job #: 36734
Title: Trade Support Engineer
Job Location: Chicago, Illinois - United States
Employment Type:
Salary: $90,000.00 - $120,000.00 - US Dollars - Yearly
Employer Will Recruit From: Regional
Relocation Paid?: NO

WHY IS THIS A GREAT OPPORTUNITY?


Trade Support Engineer Chicago, IL

JOB DESCRIPTION

WILL LOOK AT DAY SHIFT TRADE SUPPORT AS WELL

What You'll Need

  • At least 5+ years of experience supporting applications for electronic trading systems required
  • Basic understanding of the terminology used in a trading environment required
  • Prior experience supporting critical, high-performance applications, process monitoring, and troubleshooting required
  • Strong Linux and Windows experience required
  • Prior scripting experience with Python, Perl, Bash, etc. required
  • Superior verbal and written communication skills across all levels of the organization
  • Self-starter with a continuous desire to improve current technology, operations, and support functions
  • Demonstrated ability to pick up and understand processes, concepts, and technology quickly
  • Proven ability to consistently meet deadlines and take ownership of projects
  • Natural curiosity and desire to understand the “why” of a problem and how potential solutions impact the big pictures

 

QUALIFICATIONS

How You Can Make An Impact

As a Trade Support Engineer, you will become an expert in our suite of trading applications during our Asian Hours operations (Sunday - Thursday) 11:00 pm to 7:00 am. You will provide front-line production support to our trading teams and pull from a variety of your professional experiences to find permanent solutions. You will also serve as a critical liaison between all parties to resolve issues quickly.

The ideal candidate has a strong sense of urgency, interest in the financial markets, and solid communication skills across all disciplines.

  • Develop critical knowledge to become a subject matter expert (SME) for all internal trading applications
  • Work with Traders to develop their mastery of our desktop trading applications and updates to the software
  • Support all proprietary trading applications, work through the change release process and deployment, troubleshoot and escalate to the DevOps and Development team when necessary
  • Work with Traders to quickly troubleshoot any issues that may arise
  • Lead the troubleshooting of desktop and server trading applications during your shift; review log files to find application issues
  • Continually manage and tune monitoring tools to prioritize alerts
  • Develop scripts to automate basic tasks as needed

Education:
University - Bachelor's Degree/3-4 Year Degree

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