Trade Support Engineer - Chicago, Illinois United States - 36734

JOB DESCRIPTION

WHY IS THIS A GREAT OPPORTUNITY?

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Trade Support Engineer Chicago, IL

JOB DESCRIPTION

WILL LOOK AT DAY SHIFT TRADE SUPPORT AS WELL

What You'll Need

• At least 5+ years of experience supporting applications for electronic trading systems required
• Basic understanding of the terminology used in a trading environment required
• Prior experience supporting critical, high-performance applications, process monitoring, and troubleshooting required
• Strong Linux and Windows experience required
• Prior scripting experience with Python, Perl, Bash, etc. required
• Superior verbal and written communication skills across all levels of the organization
• Self-starter with a continuous desire to improve current technology, operations, and support functions
• Demonstrated ability to pick up and understand processes, concepts, and technology quickly
• Proven ability to consistently meet deadlines and take ownership of projects
• Natural curiosity and desire to understand the “why” of a problem and how potential solutions impact the big pictures

 

QUALIFICATIONS

How You Can Make An Impact

As a Trade Support Engineer, you will become an expert in our suite of trading applications during our Asian Hours operations (Sunday - Thursday) 11:00 pm to 7:00 am. You will provide front-line production support to our trading teams and pull from a variety of your professional experiences to find permanent solutions. You will also serve as a critical liaison between all parties to resolve issues quickly.

The ideal candidate has a strong sense of urgency, interest in the financial markets, and solid communication skills across all disciplines.

• Develop critical knowledge to become a subject matter expert (SME) for all internal trading applications
• Work with Traders to develop their mastery of our desktop trading applications and updates to the software
• Support all proprietary trading applications, work through the change release process and deployment, troubleshoot and escalate to the DevOps and Development team when necessary
• Work with Traders to quickly troubleshoot any issues that may arise
• Lead the troubleshooting of desktop and server trading applications during your shift; review log files to find application issues
• Continually manage and tune monitoring tools to prioritize alerts
• Develop scripts to automate basic tasks as needed

Education:
University - Bachelor's Degree/3-4 Year Degree