e-Commerce Operations Manager - Charlotte, North Carolina United States - 33765


Job #: 33765
Title: e-Commerce Operations Manager
Job Location: Charlotte, North Carolina - United States
Employment Type:
Salary: $85,000.00 - $120,000.00 - US Dollars - Yearly
Employer Will Recruit From: Nationwide
Relocation Paid?: Negotiable


This is one of North America's largest yarn manufacturing companies.  Stable, and growing.  Fantastic leadership team that invests in their people.  An opportunity to build this pivotal function within a fast paced, highly functional team.  




Job Title:                  eCommerce Operations Manager           

Date Revised:         July 6, 2020

Department:             Distribution

Reports to:               VP of Distribution                            



Reporting to the VP of Distribution, the eCommerce Operations Manager will support  eCommerce operations across our multiple eCommerce accounts. This role will liaise and collaborate closely with eCommerce, Manufacturing, Planning, Distribution, IT and 3PL partners to ensure all service expectations are met. This role will have a dotted line reporting to the VP of Digital and eCommerce.


Essential Duties and Responsibilities:


  • Collaborate with forecasting and eCommerce team on creating the forecasting plans and help in designing operations infrastructure to support the forecasting and target numbers.
  • Work on production plans for Amazon business with a focus on bagging process, partner with distribution teams to deliver on those plans.


Engagement & Execution:

  • Manage third party vendor relationship, coordinate weekly, monthly and quarterly meetings, generate reports to review operations and support the day to day 3PL business operations.
  • Review the current inventory and replenishment processes across eCommerce accounts and improve the operational efficiency. 
  • Instrumental in setting up new customer accounts at 3PL company working with internal and external partners. Participate in brainstorming and process review sessions to scale up the operations. 
  • Act as “super user” and custodian of Etail Market Place platform.


Reporting & Analysis:

  • Work with eCommerce team to review/setup operational KPIs and deliver on those KPIs working with distribution team, warehouse team and external vendors.



  • Work in a safe manner and meet company safety requirements
  • Perform other duties as assigned.


Supervisory Responsibilities:

  • No supervisory duties.


Employment Requirements:

  • 4-year degree in Business, Supply Chain, or Information Systems.
  • 3-5 years Supply Chain experience in an eCommerce setting.
  • Well versed in Microsoft office. 
  • Working experience with eCommerce platforms, such as Sales Force, Etail is a plus.
  • Experience in managing operations for Amazon, Direct-to-Consumer and Retail .com businesses. 
  • Planning experience a plus.
  • Excellent communication skills.


Working Conditions:

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 


While performing this job, the employee is regularly required to stand; walk; sit; talk; hear.  

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


The work is performed in normal office working conditions.  The noise level in the work environment is moderate.


Post secondary education preferred.  Must have working knowledge of both supply chain and e-commerce.

University - Associate's Degree/Graduate Diploma/2 Years


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