Job Details

JOB DESCRIPTION

WHY IS THIS A GREAT OPPORTUNITY?

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Our client seeks your expertise to assume the role of Aftermarket Manager for their multi-location agricultural equipment dealership. You would be responsible to oversee the operational execution of all after sale product support and parts' services in all their locations.

Included responsibilities are technical problem solving, warranty, technical training & communication, timely sales promotions and programs, forecasting processes, order management and performance reporting.

JOB DESCRIPTION

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead strategic execution of all aspects of the service parts order management and distribution; streamlining processes and optimizing stock plans to achieve service level objectives and continuous improvement


• Participate and support coordination of all parts and technical service activity to ensure collaboration and consistency in processes and service outcome.


• Work in collaboration with other departments to ensure best practices are coordinated with all functions that support the highest aftermarket service levels.


• Ensure standards of operation are harmonized and consistently applied and continuously improved at all locations.


• Develop and oversee policies, procedures and systems to manage product support activities and data (ie: service call reports, warranty information, warranty failure reports, etc.).


• Promote the sale of original parts at the retail level


• Manage company impact of in-field product issues through parts availability close to the customer.


• Develop and execute parts marketing, order program and pricing strategy.


• Maintain, conduct and distribute timely and accurate analyses of warranty, parts sales, and service levels.


• Oversee the development and maintenance of parts forecasts based on customer needs and whole goods sales trends.


• Oversee process for efficient procurement of noncurrent repair parts.


• Overall, provide the tools and resources to enable each location to be efficient in service work to simplify and expedite end-user service needs.


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KEY PERFORMANCE MEASUREMENTS:

• Accuracy and timeliness of complete parts order entry, invoicing and fulfillment process


• Level of location and customer satisfaction (i.e. general service levels, planning, fill rate, speed of delivery, turns, warranty process etc.)


• Part preseason orders and retail sales to goal.


• Expense management within budgeted goals.


• Integrity, responsibility and accountability in all location/company interactions.


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Full position details will be shared with short-listed applicants.

 

Our client offers career growth and advancement in a vibrant team environment.

Apply today to establish your interest and intent to proceed.

This posting will remain open until a suitable candidate is selected. 

QUALIFICATIONS

QUALIFICATION REQUIREMENTS

• 8+ years experience working in and around a farm equipment dealership


• Agriculture technician and/or parts technician training


• Service/product support management experience in the agricultural equipment or related industry is required.


• Skills in the areas of customer service, mechanics/repair, and parts.


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Education:
Other